0800 294 2972
Monday - Thursday 9am - 6pm, Friday 9am - 5.30pm, Saturday 9am - 1pm

Contact Us

Travel Insurance Sales and Enquiries

If you would like a quote or have any questions about travel insurance for pre-existing medical conditions or you are a traveller over 65 who requires travel insurance, our team of experienced travel insurance consultants are on hand to help you.

Please use our Live chat facility if you are online during operating hours - you will see this in the bottom right of your screen. Alternatively you can call us using the numbers below.

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Travel insurance Claims

Just Travel Cover is a broker and each insurer on our panel will have a different claims process and telephone number. If you need to make a claim on a travel insurance policy purchased from us, please refer to your policy wording for the details on how to do this.

All the travel insurance providers we work with include full details of what you should do in the event of a claim and full contact details in their policy wording.

Obtaining emergency medical assistance whilst you are away

All the travel insurance providers we use provide 24-hour emergency medical assistance. You will find full emergency contact details on your policy schedule and in your travel insurance policy wording. We recommend you take your policy schedule with you when you travel, so you have these details at hand if you need them. You can login to your account here.

Write To Us

Victoria House

Toward Rd

Sunderland

SR1 2QF

Call Us

0800 294 2972

Monday - Thursday 9am - 6pm, Friday 9am - 5.30pm, Saturday 9am - 1pm

How do I make a complaint?

If you have a complaint we ask that you contact our office setting out the details.

Red Savannah (Travel Agent) is an Introducer Appointed Representative of Justtravelcover.com, a trading style of Just Insurance Agents Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) number 610022 for General Insurance Distribution activities. Registered in England. Company No 05399196, Victoria House, Toward Road, Sunderland SR1 2QF. Our services are covered by the Financial Ombudsman Service. If you cannot settle a complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website: www.financial-ombudsman.org.uk/.